![]() “The best advice I have for them: Be like a duck,” Nicolle said. Admittedly, it can be stressful and the position isn’t for everyone. When a flight crew member calls scheduling, it’s typically because he or she has an issue that needs resolved -and a good crew scheduler is a problem-solver. Communication is key,” Nicolle explained. Our schedulers have to handle each situation firmly, but still display empathy. You talk to people on the phone, but you rarely meet them. “The flight crew is an absentee workforce. They handle all of the sick calls, schedule changes, and disruptions to operations with calm patience.Ĭustomer service is a vital skill for the role and schedulers have to remain calm under pressure. Using crew management system software, the team ensures crews are within their legal duty times, and have received appropriate rest. We restore beautiful art,” she explained. Our department puts it back together to resemble what it was. “But then, operational issues such as weather, maintenance, and call-offs destroy it. Nicolle Crabtree, senior manager of crew resources, likens the flight crew schedule to a beautiful work of art. ![]() It all happens in CommutAir’s newly remodeled Systems Operation Control center in North Olmsted (Cleveland), Ohio. Scheduling the captains, first officers, and flight attendants is a logistical puzzle that must be solved daily. and Canada, with a fleet of nearly 40 aircraft. The airline flies roughly 1,000 segments a week to more than 50 cities along the eastern coast of the U.S. The Crew Scheduling Department plays a critical role in CommutAir’s flight operations.
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